Festival Period Charges
Prices on these dates: 25th December from 00:01 hours to 26th December 23:59 hours and 1st 00:01 hours 23.59 hours will be quoted at 50% higher than our normal prices. This is due to limited drivers available for work during seasonal periods.
Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
It is the booker’s or passenger’s responsibility to ensure that they reserve or book the correct size of vehicle to carry the number of passengers and luggage. The vehicle capacities are stated on the website of Network BCM Cars. If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver.
Additional Passengers and Luggage
Additional passengers and luggage may be added with the permission of Express Airport Transport to control to the car ordered but not exceeding the numbers per vehicle capacity ordered.
Payments can be made by the following methods: Cash to the driver at the time of transfer (in sterling pounds). Prepay by Credit or Debit card online or over the phone.
All telephone bookings are taken with great attention and care to make sure it is accurate. Some calls are recorded for training and verification purposes. CV & BCM Cars will not be liable for any wrong information given by the person who is making the booking or passenger.
Network BCM Cars will confirm online booking via email if a valid email address is provided.
Any online credit or debit card bookings will be subject to verification.
Waiting time charges
On all airport pickups, the maximum free waiting time is 60 minutes, starting from the flight landing time Afterwards £20/hr pro-rata. Waiting time for all other journeys will be added at £20/hr pro-rata from the scheduled pick up time. We will check the flight status before we enter the airport. There are no additional charges for any flight delays. If you have made other arrangements such as refreshment, meeting, shopping, etc. in the terminal, it is passengers or booker's liability to choose the preferred pick-up time at the time of booking the transfer.
Additional Drop offs & Pickups
Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per diversion.
Booking Cancellations or changes
To cancel or change a booking of transfer can be cancelled or changed in advance by phone giving 12 hour’s notice prior to the transfer time. you must contact our customer service team. You do not cancel or change a booking with our drivers.
In the event of a missed flight, it is the passenger’s or booker’s liability to inform Network BCM Cars immediately, so that we will notify the driver not to enter the airport for the pickup. If the journey was pre-paid, the fare will be refunded after deducting 10% for bank charges. However, if the passenger wishes to take a later flight we will provide the service at no extra cost. Failure to notify this to Network BCM Cars, the passenger or booker will be liable to pay the full fare and if it is pre- paid, the fare will not be refunded.
"No Show" Meaning: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include an airport, seaport, home, hotel and other private address. This will include the incorrect date and time of the bookings. The driver will wait in the arrival hall up to 1 hour 30 minutes from flight landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or SMS to inform their status at the airport or seaport, this will be considered as a no show. All bookings made online or over the phone on basis of paying the driver cash, and if the booking was secured with a valid credit or debit card will be charged the full fare of transfer in the event of a no show. All bookings pre- paid by a credit or debit card will not be refunded in the event of a no show.
The driver will take the route to a destination by considering the following facts: The traffic, Time, Road closures, Diversions. Prices are quoted to drive through a most economical route. If the passenger nominates a route to their preference, the passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges.
The company cannot be held responsible for any financial losses, missed flights, trains or meetings because the car is not arriving at the pick-up location at the booked time due to adverse weather, vehicle breakdown, traffic conditions, or road traffic accidents, road closures or event destruction. In unexpected incidents, such as this, we will call and inform the customer as soon as we are aware of the delay and it is the passenger’s responsibility to make the decision to wait for our car to arrive or to make alternative travel arrangements. The company cannot be held responsible for being given the wrong booking information by the customer or the customer booked it online and got the booking reference number but has not received any booking confirmation from us. Until the customer does not receive a booking confirmation, booking is not confirmed. This applies only for online bookings.
Fouling or Vomiting
Any fouling or vomiting in the car by a passenger will result in a charge of a minimum of £50.00 depending on the severity of the fouling or vomiting.
Passenger's or Booker's responsibility
It is the passenger’s responsibility to inform us, if they cannot locate the driver or change of journey/plan or if you missed the flight/ferry/cruise connections. If you fail to inform us, you will be charged full fare for the journey.
Network BCM Cars will accept any cancellation as long as 12 hours notice is provided. There will be a £7 or 15% (whichever is higher) administration/transaction charge. All cancellations must be made via an email to which you will receive a confirmation by us. If you do not receive an email from CV & BCM Cars confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 01675 443300 or 01926 940 444. Refunds will not be issued in the following circumstances: - No refund is made if the passenger does not show up for pre-paid journeys. - No refund is made for cancellation of a booking with less than 12 hours notice provided or afterward. - All other circumstances where a refund may be possible should be addressed directly with Nationwide Airport Transfers customer services. Please note that some calls may be recorded for quality and training purposes.
Loyalty cards are non transferable. Surrendered Loyalty Cards become the property of Network BCM Cars. Loyalty Card stamps are not transferable. One Loyalty Card stamp will be rewarded for every £3.80 spent In one transaction. For example £30 spent in one transaction will receive one stamp. A full Loyalty Card (9 stamps) can be redeemed for a free local journey or £5 discount on the next journey where the fare is greater than £5. A Loyalty Card cannot be redeemed for cash. In the event that a journey is completed without a Loyalty Card the customer must tell the driver. The receipt will be stamped and this stamp can be transferred to the Loyalty Card within 1 week. Network BCM Cars reserves the right to amend these terms and conditions at any time without further notice.